General refunds
- 50% refund until 30 days prior to race day (request in writing)
- 25% up to 7 days prior to race day (request in writing)
- No refund after 7 days prior to race day
- Relay team member changes permitted (one free change, thereafter $22 fee per change)
- Transfer from Individual entry to Team Relay entry permitted (one free change, thereafter $22 fee per change)
- Transfer from Team Relay to Individual entry permitted (one free change, thereafter $22 fee per change)
- Change from Triathlon to Duathlon permitted (no charge and no refund of the entry fee difference)
- Change from Duathlon to Triathlon not permitted (unless space available – race fee upgrade payable)
*Deadline for changes (point 4 to point 8) 21 days prior to race day.
Swim validation issues
- If you haven’t submitted your swim proof by 23:59 SST on 17 March 2024 (we’ll send you a reminder via email!), you will have your race entry transferred to a duathlon-format event.
- If you’ve submitted incorrect swim proof documents (document is not valid or is missing information) and you have not corrected the issue by re-submitting valid documents before 23:59 SST on 17 March 2024, you will have your race entry transferred to a duathlon-format event. We will send you a reminder prior to this date to correct the issue.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Refund process
Step 1: Notifying
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Step 2: complete documentation
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Step 3: processing the refund
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