We’re looking for a proactive, organised and people-focused Athlete Services Executive to join our fast-paced, global team.

This is an entry-level role focused on supporting athletes and participants throughout their experience with T100 and our wider events. You’ll be one of the first points of contact for customer queries, helping people with everything from registrations and event information to account questions, race-day logistics and general support.

You’ll work closely with teams across Event Operations, Marketing and Product / Tech to make sure queries are resolved quickly, accurately and with a high standard of service.

Reporting to our Membership Strategy Director, this role is based at our London HQ.

Key Role Responsibilities

Athlete and Customer Support

• Respond to athlete and participant queries across email and other customer support channels.
• Provide clear, friendly and accurate information on registrations, events, race logistics, accounts and general enquiries.
• Take ownership of queries from initial contact through to resolution.
• Escalate more complex issues to the appropriate internal teams when required.
• Ensure athletes receive timely updates and a consistently positive experience.

Event Support

• Build a strong understanding of our events, registration processes and athlete journeys.
• Support participants with pre-event questions, changes and operational information.
• Work closely with Event Operations to ensure athlete communications / guides are accurate and up to date.
• Support customer service activity around event periods, when enquiry volumes may increase.
• Where required, provide support at events and help deliver a positive athlete experience on the ground.

Customer Experience and Administration

• Maintain accurate records of athlete queries and resolutions.
• Identify recurring issues and flag opportunities to improve FAQs, processes and customer communications.
• Support the maintenance of help-centre content, templates and standard responses.
• Assist with registration administration and other customer-related tasks such as deferrals and transfers.
• Help ensure information across customer-facing channels, including website pages, remains consistent and accurate.

Cross-functional Collaboration

• Work closely with Marketing, Events and Product / Tech teams to resolve queries.
• Share common athlete feedback and emerging issues with relevant teams.
• Support improvements to the athlete journey and wider customer experience.
• Contribute to projects and initiatives designed to improve how we support our growing community.

Who We’re Looking For

• 0-2 years’ experience in customer service, participant support, events, hospitality, or a similar customer-facing environment.
• Strong written and verbal communication skills.
• Friendly, professional and confident when dealing with customers.
• Highly organised with strong attention to detail.
• Comfortable managing multiple queries and priorities at the same time.
• Proactive and willing to take ownership of problems through to resolution.
• Calm and solutions-focused when dealing with difficult or time-sensitive queries.
• Comfortable learning new systems and processes.
• Collaborative and happy working across different teams.
• Positive attitude and willingness to get involved in a fast-moving environment.
• Willingness to travel and work on-site at events as required.
• An interest in sport, events or customer experience would be advantageous.